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FAQ

What if my package is delayed during shipping?

Sometimes packages are shipped promptly, but experience carrier delays. right now there are widespread delays due to a historic volume of ecommerce packages, combined with labor shortages due to COVID. While we have tried to provide a buffer for any USPS delays with our shipping deadlines, occasionally packages are delayed outside of our control. We have found that almost all delayed packages are delivered or show movement within time frame

Will i be provided tracking number to track my package? 

Yes, once the order is fulfilled we will provide you a tracking number. You can track by visiting www.17track.net

What if my package is labeled as delivered, but I haven't received it?

When packages appear to be missing, it is almost always one of the following situations:

- The package may have been delivered to a neighbor's home

- The package has been delivered to a different spot than normal on your property

- The shipping carrier marked the package as delivered before it actually has been

- Your package may be awaiting pickup at the local Post Office but the postal carrier forgot to leave the slip, the slip was lost, or was retrieved by another person in the household

Where do you ship?

We currently ship Worldwide

 How do I care for my PetAVista product?

Dog beds: All upholstery-grade fabrics used in our dog bed covers are selected with durability and washability in mind. We recommend machine washing in cold water and air drying. Please note that the inserts are not machine washable, and we recommend spot cleaning those.

Dog bandanas: All bandanas are machine washable. We recommend machine washing on the gentle cycle in cold water and air drying.

Dog leashes: The nylon used in our rope leashes is naturally dirt and stain resistant. If your leash gets dirty, we recommend hand-washing with warm soapy water and laying out to dry.

Dog collars: We recommend hand washing your collar to increase its longevity. Collars can also be washed in the dishwasher or machine washed in a laundry bag to prevent the buckle from scratching.

Dog and cat toys: We recommend spot cleaning.

What is your return policy?

For all the returns and exchange please email us at infopetavista@gmail.com. Our department will be more than happy to assist you

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